You can contact us through the contact form on our website, by email, or by phone. Our support team will respond as quickly as possible.

Our store is located at 52 bd Montchalamet, 63130 Royat, France.

Yes, you can reach us via email using the contact form or by writing to our official support email listed on the contact page.

Our customer service team answers messages during French business hours. Responses to international inquiries may take up to 24 hours.

Yes, we deliver worldwide with registered shipping and insurance for every order.

Yes, as a manufacturer we offer customization. You can contact us to request engraving, special handle materials, or bespoke knife designs.

You can securely pay for your order using Stripe or PayPal on our website.

We usually respond within 24 hours. During busy periods, it may take slightly longer, but all requests are answered in order received.

Yes, you can add attachments such as photos or documents when filling out the contact form.

Yes, you can arrange returns or exchanges by contacting our support team. Instructions will be provided based on your order details.